Pre-order Terms

  • Payment: Pre-orders are charged at checkout to reserve your unit in the next production batch.
  • Timeline: The current pre-order window runs November 15 – December 15, 2026. Pre-orders ship 6–8 weeks after the window closes.
  • Fulfillment order: First-in, first-out based on your order timestamp.
  • Cancellations & edits: You may cancel any time before your order ships for a full refund or change your address before shipment. Email support@celttools.com.
  • Returns: 30-day returns — item must be unused/undamaged in original packaging; buyer pays return shipping.
  • Shipping regions: US + Canada via UPS/USPS with tracking. Canadian orders: duties/taxes not included.
  • Address changes: Notify us before shipment; we cannot reroute once a label is created.
  • Contact: support@celttools.com

Shipping

  • Regions: We ship to the United States and Canada. We don't ship to other countries at this time.
  • Carriers: UPS/USPS with tracking.
  • Duties & taxes: Canadian customers are responsible for duties and import taxes.

Tracking

  • Tracking number: Emailed to you once your order ships.
  • First scan: Allow 24–48 hours for the carrier to display the first scan.

Address Changes & Delivery Issues

  • Address changes: Contact us as soon as possible, before your order ships. We cannot reroute once a label is created.
  • Delayed, lost, or damaged: Email us your order number and photos so we can help quickly.
  • Contact: support@celttools.com

Returns & Refunds

  • Return window: 30 days from delivery date.
  • Condition: Unused and undamaged, in original packaging.
  • Restocking fee: None.
  • Return shipping: Customer is responsible for return shipping costs.
  • Refunds: Issued after the returned item is received and inspected.
  • To start a return: Email support@celttools.com with your order number and reason for return.