Shipping

  • Regions: We ship to the United States and Canada. We don't ship to other countries at this time.
  • Carriers: UPS/USPS with tracking.
  • Duties & taxes: Canadian customers are responsible for duties and import taxes.

Tracking

  • Tracking number: Emailed to you once your order ships.
  • First scan: Allow 24–48 hours for the carrier to display the first scan.

Address Changes & Delivery Issues

  • Address changes: Contact us as soon as possible, before your order ships. We cannot reroute once a label is created.
  • Delayed, lost, or damaged: Email us your order number and photos so we can help quickly.
  • Contact: support@celttools.com

Returns & Refunds

  • Return window: 30 days from delivery date.
  • Condition: Unused and undamaged, in original packaging.
  • Restocking fee: None.
  • Return shipping: Customer is responsible for return shipping costs.
  • Refunds: Issued after the returned item is received and inspected.
  • To start a return: Email support@celttools.com with your order number and reason for return.